IZAC ROSSSERVICE &
INTERACTION DESIGN

EDUCATION

Bachelor of Fine Arts, Savannah College of Art and Design, Savannah, GA

• Major: Service Design, Minors: Interaction Design and Industrial Design
• Summa Cum Laude, 3.94/4.0 GPA, Dean’s List since Fall 2007

Experience

Experience Designer, Moment Design, New York, NY

Service Design Intern, Philips Design, Medical Systems Team, Andover, MA

• First service designer in office of 24, charged with installing and demonstrating service innovation processes
• Created and facilitated service design workshops to teach service methods and expose new service opportunities
• Designed and ran co-design sessions to test new service evidence for Philips Lifeline
• Prototyped new touchpoints and developed release roadmaps for meeting service experience and business goals

Experience Design Summer Associate, Moment Design, New York, NY

• Crafted strategy and initial concepts for financial media mobile apps
• Designed a service ecosystem for an outpatient chemotherapy support service to improve patient outcomes
• Body-stormed initial concepts to convey needs and concept to outside stakeholders
• Created design documentation including: wireframes, service blueprints, service ecologies, experience prototypes, final concept video, and a capstone brand personality workshop, to move the project forward to the next stage

Interaction Design Intern, EightShapes, LLC, Fairfax, VA

• Contributed to design strategy development for clients
• Created design documentation for Fortune 500 clients
• Designed wireframes for enterprise level web applications
• Assisted in facilitation of design studio workshops
• Conducted research on collaboration tools to support current business practices

Interaction Design Intern, AptMedia, Inc, Silver Spring, MD

• Created documentation and visual designs of interactive dynamic kiosks and websites
• Facilitated contextual inquiry sessions
• Aided in the development of firm strategy and rebranding
• Worked with developers to ensure product quality
• Participated in client meetings

Lead Assistive Technology Consultant and Owner, TechLD.net, LLC, Washington, DC

• Developed and delivered workshops and conference presentations for education and assistive technology professionals, and delivered numerous published presentations at national conferences
• Advisor and Consultant to grants, assistive technology manufacturers, and K-12 through post-secondary educational institutions
• Provided assistive technology solutions and advocacy to the Washington, DC metro area
• Designed all original TechLD.net materials and web presence

Community Involvement

Officer and Active Member, SCAD IDSA Student, Savannah, GA

• Identified and invited speakers of interest, represented SCAD at conferences, and arranged workshops, including a 3 day Lextant Design Research Intensive
• Arranged for 9 students to attend IIT Design Research 2009, in Chicago, IL

Student Volunteer Coordinator, Interaction Design Association, Interaction10, Savannah, GA

• Worked with conference board to develop and implement student volunteer program
• Coordinated all student volunteers during the 3 day conference
• Collaborated to design the integrated program and badge that was provided to all attendees

Lead Jump Start Assistant, SCAD, Savannah, GA

• Collaborated on the development and implementation of program to assist students with disabilities in the transition to campus and college responsibilities
• Trained all new Jump Start assistants and enabled team success
• Work resulted in retention rates and average GPAs of participating students exceeding those of non-disabled peers and vastly out performing national averages for students with disabilities